Cancellation and Refund Policy

Effective Date: 4th September 2024

At Innotech, we strive to provide the best products and services to our customers. We value customer satisfaction and aim to ensure smooth and transparent processes for cancellations and refunds. Please review the following policy regarding cancellations, returns, and refunds for any purchases made through our website https://booksbp.com.

1. Order Cancellation

1.1 Before Shipment

If you wish to cancel an order before it has been shipped, you can do so by contacting us immediately at info@booksbp.com or by calling us at +91 79809 45328.
Cancellations made before the order is shipped will be processed without any penalty, and a full refund will be issued to your original payment method.

1.2 After Shipment

Once the product has been shipped, cancellations are no longer possible.
If you wish to cancel your order after it has been shipped, you will need to follow our Return Policy guidelines as outlined below.

2. Return Policy

2.1 Eligibility for Returns

Products may be returned only if they are defective, damaged, or not as described. You must notify us within 7 daysof receiving the product for a return to be initiated.
To initiate a return, please contact our support team at info@booksbp.com or +91 79809 45328, providing your order number, reason for return, and any relevant supporting documentation (such as images of the defective or damaged product).
Products must be returned in their original packaging, unused, and with all accessories, manuals, and documentation intact.

2.2 Non-Returnable Items

The following products are non-returnable:

Items that have been damaged or altered by the customer.
Products returned after the 7-day return window.
Products that do not have their original packaging or accessories.

3. Refund Policy

3.1 Refund Eligibility

Refunds will be issued only for returned products that meet our return policy criteria as described above.
If the product is defective, damaged, or not as described, a full refund will be provided once the returned product is inspected and approved.

3.2 Refund Process

After receiving and inspecting the returned product, we will notify you about the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will be applied to your original payment method within 7-14 business days.

3.3 Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank, as processing time may vary.
If you’ve done all of this and still have not received your refund, please contact us at info@booksbp.com.

4. Exchange Policy

We do not offer exchanges unless the product you received is defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at info@booksbp.com within 7 days of receiving the product, and we will assist you with the exchange process.

5. Shipping Costs for Returns

You are responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (such as receiving a defective or incorrect product).
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.

6. Contact Information

If you have any questions about our Cancellation and Refund Policy or need assistance with an order, please contact us at:

Innotech
90/6A, M.G. Road, YMCA Building, 2nd Floor,
Kolkata, 700 007
Website: https://booksbp.com
Email: info@booksbp.com
Phone: +91 79809 45328

For business-related queries, you may also contact our Business Director:

Vinayak [Innotech Business Director]
Email: vinayak@booksbp.com
Phone: +91 89612 60603